Senior Technical Support Engineer Egor Aleshin

Summary

More than 1 year of Manual UI/UX/Usability testing (CRM, web apps);
about 2 years of providing technical supporting of CRM system;
HTML, CSS, XML, XSL FO, experience of working with CMS (Joomla);
Knowledge SQL, PL/SQL development (Basic level), administration resources based on Oracle DB;
Testing tools: Firebug, familiar with Jmeter, Selenium IDE;
TA: test cases, bug reports, test reports, traceability matrix etc.;
Experience in usability, UI/UX, localization testing, code-review, test design;
Project management tools: Redmine;
Basic knowledge of Unix command line;
Version/source control: CVS;
Management systems: HP OpenView, Service Desk (TT & troubleshooting).

Technical Support Engineer (09.2014 - present), Kyivstar: Development (CRM, billing systems) through software and web testing;
creating QA artifacts: test-cases, bug reports, traceability matrix;
experience with XML, XSL-FO, HTML, CSS through interaction with SQL;
creating and populating the database, writing embedded queries, query optimization;
PL/SQL development (Basic level).

QC Engineer/Tester, 1927.kiev.ua (01.2015 - present), WaiterOK (08.2016 - present): usability, UI/UX testing, code-review using Firebug.

National Aviation University (2008 - 2013), Specialist's degree in security of information and communication systems, Institute of Computer Information Technologies.
Languages: English - intermediate, Russian native, Ukrainian - native.

QA Engineer (Manual testing), Skill UP, 12.2015 - 01.2016.